Tenant Management

Manage Rental Properties While Social Distancing

Due to the global COVID-19 pandemic, most US state and local governments have issued some form of “stay at home” or “shelter in place” order in order to reduce the spread of the coronavirus. In the span of the past few weeks, most non-essential businesses have been shut down. Similarly, schools have closed, and employees are working from home where possible. Estimates have concluded that 95% of Americans are under some form of directive to stay at home. This certainly affects how landlords and owners manage their rental properties while maintaining social distancing requirements. Landlords who use property management software may be able to better withstand this changing environment.

Restrictions to Property Management

In Washington State, for example, the governor has issued a statewide stay-at-home order. This allows only certain real estate and residential property management activities to take place in person under strict protocols. According to the Northwest Multiple Listings Service (NWMLS):

  1. In-person meetings with tenants are prohibited except when necessary to view a property or sign necessary documents;
  2. Any in-person viewing must be by appointment and limited to no more than two people on site; and
  3. Those two people must adhere to strict social distancing guidelines established by the CDC.  Property managers must perform any service remotely whenever possible.

In order to comply with these directives, landlords must now adjust their operations for how they manage rental properties. Showing vacancies and accepting applications in person, while technically still allowed under certain circumstances, may become less commonplace. The same will be the case for signing leases and collecting rent checks. The use of property management software, however, can allow for many of these activities to take place “virtually”. This eliminates unnecessary person-to-person contact. You can protect yourself, your tenants, contractors, workers, and others during the course of managing your rental properties.

Using Software to Manage Rental Properties

Many landlords and property owners have thought about converting some of their rental property management to new property technology. The current work-from-home orders make it a perfect time to get started. The great thing is that many of the property management software products have free versions. And those that don’t usually have free trials so you can see if it is right for you before committing.

Take control of your business with Buildium. Buildium property management software. Try now.

You may currently be in the process of having tenants move in or out. Or you may be looking for ways to receive rent payments safely in the backdrop of a global health crisis. Additionally, when we allow businesses to slowly get started again, you may experience a pick-up in property management activity. Whether you have tenants breaking leases, adjusting payment schedules, or scheduling and managing maintenance work and repairs, landlords and property owners will be faced with a variety of property management tasks again.

Furthermore, behaviors may be significantly changed when activities, including managing rental properties, do start again. For instance, social distancing measures likely will still need to be followed. The use of property management software allows that distance to be maintained while showing your current and prospective tenants that you are willing and able to adjust how you manage rental properties in this new environment.

The Benefits of Property Management Software

We have previously discussed the benefits of rental property management software for small landlords and have put together overviews of several of the top software products on the market. Employing one or more of these products will help you safely manage your rental properties in this new environment.

Whether you are a small property manager with just a handful of units, a new landlord who has recently acquired rental property, or an out of state property owner, property management software can be your friend. Below are the key features of property management software and how we think landlords can utilize them while you manage rental properties while social distancing.

Rent Collection

It is unclear whether handling physical checks or cash right now puts you at risk of contracting COVID-19. The virus may live on paper and packaging for hours or even days. As a result, checks sent in the mail might put you or your mail carrier in danger. Furthermore, retrieving payments directly from tenants or at a collection box certainly increases your chances of exposure.

Also Read: The Best Online Rent Payment Service for Small Landlords

Instead, setup online rent payments through any of the rent payment software providers. Some also allow for partial or reduced rent payments. This may be helpful if your tenants experience a temporary inability to pay rent due to effects from coronavirus. See our best online rent payment service for small landlords to find the best solution for your situation.

Maintenance and Communication

Only essential repairs are allowed at this time in many areas. Small and minor maintenance requests will likely stack up quickly in the meantime. Track and organize your maintenance projects and communications from your tenants so you are able to prioritize and schedule repairs once you are able to make repairs or hire contractors. Property management software can help you streamline and organize work orders and track progress. Additionally, many products allow tenants to send and store documents, as well as photos and videos for your handyman to access without unnecessary exposure to yourself or your tenants.

Advertising

If you do find yourself needing to list a property for rent right now, focus on digital or online marketing. Using property management software, you can prepare and list vacancies on platforms such as Craigslist, Zillow, Trulia, Hotpads, realtor.com, and others. These marketing sites allow you to post photos, descriptions, and in some cases virtual tours. If the unit is currently occupied your tenant may be able to stage and take some good quality photos for you on their phone. If the unit is vacant, you can have someone take photos and video, provided they follow social distancing requirements.

Applications and Screening

Once you find a potential tenant, you do not need to accept paper applications. Instead, with property management software you can send interested parties a link to apply. Some software products also provide your own marketing website where you can show your property with photos and virtual tours and give a link for people to apply directly from the listing.

Also Read: The Best Tenant Screening Service for Small Landlords

After receiving the application, tenant screening software can automatically process that information and run it through their online screening process. In most cases, you will receive a screening report instantaneously. It is simple to use, and the tenant can pay for the screening report directly to the screening companies themselves. There is no need to handle offline application fees or checks.

Leasing

It is easy to eliminate in-person lease signings using property management software. Many products allow you to upload your own leases for all parties to sign from their computers, tablets, or phone. Some even convert the tenant’s application data into a state-specific lease for a fee. Don’t have a digital lease? Many of the property management software products offer free general leases for landlords to download, while others have state-specific leases at an additional cost. You can also trust state-specific leases available for purchase from online legal platforms such as Nolo.

Inspections

Routine inspections can be done remotely with your tenants via phone or video conference apps such as Zoom. Property management software provides for document storage, and some offer tenant communication portals. Buildium also offers a mobile inspection app if you need to walk through vacant property and prepare a report.

Which Property Management Software Is Best for You?

As you can see, there are many different property management software options. Some focus on the entire process of managing rental properties, while others specialize on specific pieces such as rent collection or tenant screening. Depending on the services you value the most will determine which property management software you should choose. Below are the top property management software products we feel will help landlords manage their rental properties, both now and in the future.

Tenant Screening:

These companies focus mainly on providing tenant screening services. If you already have good solutions in place for your other property management tasks that don’t put you, your team members, or tenants at risk, consider starting with online tenant screening services.

RentPrep

RentPrep tenant screening logo

We all know that tenants can make or break a rental portfolio. Finding good tenants isn’t easy and that’s why we’ve partnered with RentPrep to help our members.

RentPrep has been providing background checks for landlords since 2007 and we’ve selected them as a provider for several reasons:

  1. Their customer support is excellent and a great resource for new landlords.
  2. They provide the option for custom background checks & SmartMove credit reports.
  3. They’re the only screening company that can add Judgment & Liens searches to a SmartMove order.
  4. You’ll have the ability to charge a SmartMove report and any add-ons to the applicant.

By using RentPrep.com you’ll support our platform as well. It’s free to get setup and they have other free tools, resources and even Live Chat on their platform to help you when screening tenants.

Learn more at our RentPrep Tenant Screening Software Overview, or get started by setting up your FREE RentPrep Account.

Online Rent Collection:

We believe that the process of rent collection has been undergoing a major change the past several years as tenants increasingly prefer the ease and convenience of paying rent online. The current social distancing and stay-at-home orders will further speed up the rate of this conversion.

ClearNow

ClearNow Rent Collection logo

ClearNow is an easy-to-use and reliable service focusing on online rent collection. They have automated rent payment since 2000, and serve landlords and property managers of all sizes (1+ units). Read more at our ClearNow Rent Collection Software Overview. As a visitor from Landlord Gurus, you will receive your first 2 months FREE!

Full Service Property Management Software:

Many small and medium sized landlords are currently experiencing challenges and uncertainty in the way they manage rental properties. Most of this is due to both the coronavirus pandemic and the many legal and regulatory changes that have been happening around the country. Property management software is a vital tool landlords can utilize to help them navigate this changing landscape. The following are great choices for end-to-end property management software products.

Buildium

Buildium property management software logo

Buildium property management software supports the larger DIY landlord and property managers. The software includes tools to help with accounting and bookkeeping, lease & document management, maintenance tracking, applications and screening, and more. Read our Buildium Overview. Sign up for a 15-day free trial to start exploring Buildium and all their features today. It takes just 30 seconds. No credit card required.

SparkRental

SparkRental landlord app logo

With SparkRental’s free landlord app, you can easily take care of everything from advertising your space to handling payments and sending notices.

  • Fill Vacancies Fast: List everywhere, quick tenant screening, custom leases
  • Automated Rental Management: Rent collection, expense tracking, one-click Schedule E forms & more
  • Auto-Records: Leases, move-in condition photos & all communications tracked

Find out more: SparkRental Property Management Software Overview, or create a free account.

Rentec Direct

Rentec Direct property management software logo

Rentec Direct’s property management software and tenant screening solutions offers an online platform for real estate professionals to manage properties, tenants, and accounts online.  Sign up for a free trial today at www.rentecdirect.com.  

Rentec Direct clients can collect rent payments, post vacancies, balance accounts, create reports, access tenant and owner portals, coordinate maintenance, accept rental applications online, and generate tenant screening reports.

See our Rentec Direct Rental Property Management Software Overview. Start your free trial today!

Conclusion

While the current social and economic landscape in the United States is vastly different now than just a couple of months ago, managing rental properties still needs to happen. For many smaller, independent landlords, their rental properties represent both their income and their savings. It is just as imperative now as ever that property owners stay active in the management and upkeep of their properties.

There may be restrictions in certain elements of your business, such as a ban on evictions or a restriction on non-essential activities. However, there still exist ways for landlords to manage their rental properties while complying with all stay-at-home and social distancing orders by using property management software. Some of these options are free, while others offer free trials. We see this an opportunity to see how technology can help you manage your rental properties, now and in the future.

Disclosure: Some of the links in this post are affiliate links and Landlord Gurus may earn a commission. Our mission remains to provide valuable resources and information that helps landlords manage their rental properties efficiently and profitably. We link to these companies and their products because of their quality, not because of the commission.

Photo by Gabriel Benois on Unsplash

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About Chris Lee

Chris comes from a family of real estate investors, and remembers well his childhood of helping to prepare apartments between renters. He now manages his own property, apartment complexes, and condos. He has particular insight into the issues around short-term rentals as he manages those for himself and for other owners.
View all posts by Chris Lee →

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