Hemlane Overview
Founded in 2015, Hemlane is a full-service property management platform that can do everything from syndicate your listings to top rental sites to field tenant questions and coordinate repairs for you 24/7. Whether you want some free tools to streamline your operations or want to turn your rental business into a totally passive investment, Hemlane is a great option—and much more cost-effective than most property managers.
Sign up for a free 14-day trial or the limited free version of Hemlane today.
What we like about Hemlane
- You can start for Free with Hemlane’s Starter Plan and get access to listing syndication, applicant tracking, tenant screening, and rental accounting features.
- For a hands-off approach to your rentals, you can add on tenant placement, repair coordination, eviction prevention and processing, and rental assistant services.
- The platform can scale with your rental portfolio, allowing you to be as active or passive a landlord as you want.
- Unlike most other property management software, Hemlane will syndicate (aka post) your rental listings on the heavily trafficked Zillow network of sites. This is true even of their free membership.
Pricing
Hemlane has four pricing tiers—two software-only options and two software-plus-services options.
Software Only Plans
The Starter plan is free and includes listing syndication, tenant screening, and basic rental accounting features for unlimited users.
The Basic plan is $28/month plus $2/unit (billed annually) and includes everything in Starter, plus lease management, e-signatures, rent collection, free ACH transfers, tenant messaging, and customer support.
Software + Services Plans
The Essential plan is $28/month plus $20/unit (billed annually) and includes everything in Basic, plus repair coordination, 24/7 emergency support, work order management and diagnosis, vendor invoicing, and state-specific leases, amendments, and notices.
The Complete plan is $28/month plus $58/unit (billed annually) and includes everything in Essential, plus VIP customer support, a hands-off tenant communication service, access to Hemlane’s vetted repair network, repair price threshold and approvals, and access to Hemlane’s leasing and turnover network.
Software Features
Let’s take a closer look at Hemlane’s software features:
Rental Advertising
Hemlane helps you create and syndicate listings across over 30 rental sites, including Zillow Apartments.com, Trulia, Zumper, and Hotpads. The platform even has an AI-tool to help you write compelling listing descriptions, taking much of the manual work out of advertising rentals.
Applicant Tracking
When a lead expresses interest in your listing, Hemlance pre-screens them for you by asking about their income, pet ownership, desired move-in date, etc.
From there, you can monitor the status of rental applications, request additional documents, and automatically follow up with leads directly on your Hemlane account. Each lead is organized by where they are in the application process, so you have an easy overview.
You can also let leads schedule showings when they apply. You just need to set up a showing calendar with your availability.
Also, submitting a rental application through Hemlane is free for leads by default, but you can opt to charge an application fee if you choose.
Tenant Screening
Hemlane offers comprehensive TransUnion tenant screening reports that include a credit report, background check, eviction report, and income insights. The full report costs $40, a non-refundable fee typically paid by the tenant, though you can opt to absorb the cost for them.
By screening tenants early, you can avoid problematic tenants who could cause issues later on (think late or non-payments). According to a nationwide Urban Institute survey, nearly 90% of landlords check applicants’ income, job history, and previous evictions before signing a lease.
Lease Management
With any of Hemlane’s paid subscription plans, you can upload leases or choose from state-specific lease templates through Hemlane’s partner Rocket Lawyer (at no extra cost). From there, you can customize the lease and request e-signatures directly within Hemlane.
When it’s time for a lease renewal, Hemlane will automatically send reminders to your tenants up to 90 days before the lease ends. You can also adjust lease terms and update rent amounts. Finally, all of your current and past leases and tenant notes are stored digitally for easy access.
Online Rent Collection
Hemlane helps automate rent collection by letting tenants connect their bank accounts, set up automated payments, and get payment reminders. The platform also keeps track of outstanding balances and automatically charges customizable late fees, which are relatively common. According to the Consumer Financial Protection Bureau, 14% of renters incurred late fees in November 2024, and half of them returned to paying rent on time.
For landlords who subscribe to at least the Basic plan, their tenants can pay via ACH transfer for free or via debit or credit card for a 3% transaction fee, which you can cover or require the tenant to cover. According to Hemlane, ACH transfers generally take 3 business days to land in your bank account after the first transfer. Debit and credit card payments take up to 24 hours.
Work Order Management
On any paid subscription, tenants can submit maintenance requests with relevant photos from their resident portal. This triggers a work order that you can assign to a vendor, who’ll get a text and email with the job details (no need for them to create an account with Hemlane). Meanwhile, you can receive real-time updates from vendors to share with tenants.
Accounting
Both free and paid subscribers can access Hemlane’s accounting features. These include syncing Hemlane with your other financial accounts, creating custom transaction categories, merging and splitting transactions, and generating income and expense reports, cash flow reports, and lease ledgers.
Service Features
On top of its software features, Hemlane offers various services to its paid members.
Tenant Placement
For Complete members who prefer a more hands-off approach to leasing, Hemlane offers two add-ons.
For a one-time upfront fee of $695, the company will boost your listing on 15+ rental sites with premium placement, pre-qualify tenants, set up a self-guided tour with a digital lockbox, run an application and credit background check, and handle the electronic lease signing.
For a one-time $1,295 fee, they’ll also handle turnovers by conducting a property inspection, preparing a report, and coordinating any needed minor repairs, interior painting, and deep cleaning. You pay $300 of the fee upfront, with the balance due when Hemlane starts coordinating showings.
Local Agent
If you are a Complete member and prefer that an agent show your rentals, Hemlane has a network of leasing agents you can hire. Their cost varies by city and brokerage, but it’s usually one month’s rent. This is similar to the fee a traditional property manager, but without the 8-12% of gross rents they would charge you each month.
Keep in mind that leasing agents typically don’t take on room rentals, won’t work for less than $1,000, and are only available in markets with populations over 100,000, according to Hemlane.
Repair Coordination
As an Essential member, you can have Hemlane coordinate repairs with your vendors from initial ticket to completion. This includes 24/7 emergency support, automatic diagnosis and troubleshooting, and repair invoicing and payment management (with no markup).
As a Complete member, you can also have Hemlane dispatch vendors from its repair network for handiwork, electrical, appliance, and HVAC issues. You can also set a repair price threshold, above which Hemlane must get your approval before moving forward.
Eviction Shield
Basic, Essential, or Complete members can access Hemlane’s eviction services for $475 per case. Alternatively, you can pay a recurring $4.95/unit/month for coverage of your registered tenants. You can cancel coverage any time, but if you use the eviction services and cancel within 6 months of your initial subscription, you will be charged the $475 flat rate.
The eviction service includes mediating with your late-paying tenants to help them get back on track. If that doesn’t work, Hemlane will work with a process server to post legal notices. In the rare event that the issue can’t be resolved out of court, you’ll be referred to a local attorney.
Rental Assistant
As an Essential or Complete member, you can have a Hemlane property management assistant handle tenant communication. Set how you want to handle common inquiries—noise complaints, HOA violations, lease questions, rent inquiries, etc.—and let your assistant do the rest. According to Hemlane, rental assistants respond within 3 hours during business hours.
User Experience
Signing up for a free Hemlane account is easy.
First, you’ll be asked to enter your email address and confirm you’re not a robot. Then you’ll identify as a rental owner. From there, you’ll provide your first and last name, create a password, and share your phone number and how you heard about Hemlane.
After verifying your phone number through a text or phone call, you’ll have a new account.
Customer Support
If you have questions or need help, Hemlane offers the following customer support channels:
- A support phone number available during business hours: (855) 720-0224
- A support email: support@hemlane.com
- An online contact form on its website
- A Support Center with an onboarding guide, how-to articles, and video tutorials.
Summary
Hemlane is much more than rental software. It can be a full-fledged property manager if you subscribe to its paid-tier tenant placement, repair coordination, eviction prevention and processing, and rental assistant services. That said, if you’re not sure you need all that, you can always subscribe to the free or basic software and upgrade your subscription as you scale.
Hemlane will meet you where you are in your landlord journey, offering everything from free software tools to complete property management at a fraction of the cost a traditional firm would charge. And at all levels you retain the ability to see what is happening with your tenants, your property, and your expenses.
In other words, you have everything to gain by signing up at the beginner level—especially if you’re still working with paper documents or spreadsheets. Register for your free account today.
Methodology
We evaluated Hemlane based on information on its website and our personal experience. We focused primarily on its pricing, features, user experience, and customer support options.
Disclosure: Some of the links in this post are affiliate links and Landlord Gurus may earn a commission. Our mission remains to provide valuable resources and information that helps landlords manage their rental properties efficiently and profitably. We link to these companies and their products because of their quality, not because of the commission.
