DoorLoop Overview
DoorLoop is an all-in-one property management platform. Created by landlords for landlords in 2019, it’s now used to manage hundreds of thousands of units in over 100 countries across residential, commercial, community association, and affordable housing portfolios.
If you’re looking for a sleek system to automate most landlord tasks, DoorLoop is a great choice. It can handle listing syndication, online applications and e-signing, rent collection, tenant screening, work order management, accounting, tenant communication, and more.
Sign up for a free demo of DoorLoop today and get 50% off your first two months.
What we like about DoorLoop
- The platform can accommodate anywhere from 1 unit to 5,000 and beyond, so you don’t need to switch to another software as you scale your portfolio.
- DoorLoop’s full-fledged mobile app offers all the same features and functionality as the desktop version, making it easy to manage your rentals on the go.
- Robust tools for communicating with tenants, including group messaging and text capabilities.
- Comprehensive features for vendor management, accounting, and task management.
- You can find a vast trove of free content and learning resources at DoorLoop’s website, including rental forms, market reports, blog articles, a podcast, videos, webinars, legal guides, a rental term dictionary, financial calculators, and more.
Pricing
DoorLoop offers three pricing tiers, each available at monthly or yearly subscription prices that increase with the number of units you manage. For a quick quote, you can enter the number of units on DoorLoop’s pricing page.
The Starter plan starts at $69/month (billed yearly) or $79/month (billed monthly) for up to 20 units. Pricing goes up from there for every additional 20 units up to a max of 160 units (after which you must opt for a Pro or Premium Plan). With this package, you’ll get access to rent collection, tenant portal and communication, maintenance management, accounting and reporting, online applications, tenant screening, lease management, and other features.
The Pro plan starts at $139/month (billed yearly) or $169 (billed monthly) for up to 20 units, Pricing goes up from there for every additional 20 units until you reach 5,000 units (at which point you must contact DoorLoop for a custom quote). This package includes everything in Starter, plus listing syndication, advanced accounting and reporting, synced bank accounts, QuickBooks integration, sending announcements to tenants by property or unit, phone support, and more.
The Premium plan starts at $199/month (billed yearly) or $229/month (billed monthly) for up to 20 units. Pricing increases for every additional 20 units until you reach 5,000 units (after which you must contact DoorLoop for a custom quote). With Premium, you get everything in Pro, plus priority support, waived ACH fees, a free website, free e-signatures, unlimited users, unlimited data storage, API access, custom convenience fees, and more.
Lastly, while DoorLoop doesn’t offer a free trial, you can request a free demo to see how the software works.
Features
Let’s dive into DoorLoop’s features in more detail:
Listing Syndication
Pro and Premium DoorLoop users can create rental listings on DoorLoop and syndicate them across seven rental marketplaces. These include Zillow network sites (Zillow, HotPads, and Trulia), which require a separate Zillow account with a separate fee for syndication, and Apartments.com, Dwellsy, RentalSource, and Zumper, which are all free to list on.
Custom Website
DoorLoop lets you create a custom website to advertise your business, publish your listings, and let visitors apply for rentals. Choose from different site templates and get a custom domain. Meanwhile, DoorLoop handles the website hosting for you. They’ll even help optimize your site for search engines (SEO) for $20/month or $200/year.
The custom website itself is free for Premium members. However, Pro members must pay $49/month and a $199 setup fee or $499/year, and starter plan members must pay $99/month and a $199 setup fee or $999/year.
Online Applications
With DoorLoop, you can customize online applications for prospective tenants. You’ll get a custom application link for each property to share with leads or embed in listings. You can even set custom application fees, accept co-applicants, let applicants save their application progress, and send them automated reminders to complete their application.
Tenant Screening
DoorLoop provides comprehensive tenant screening through TransUnion. With each $45 screening report ($35 for Pro members and $25 for Premium members), you’ll get a criminal background check, credit report, and eviction history.
Generally, applicants pay for the tenant screening when they apply for a rental. However, you can also cover the screening fee for them or upcharge them if state law permits.
Leases and Rental Forms
With DoorLoop’s leasing features, you never have to lose track of another rental document again. The platform lets you upload, store, and manage leases directly on your online account. However, storage limits vary by membership plan. Starter members get 50MB/unit, Pro members get 5GB/unit, and Premium members get unlimited storage.
DoorLoop also offers 624 different state-specific rental forms you can download for free. However, you can only customize them for a fee that varies by document through eForms.
E-Signatures
DoorLoop partners with Dropbox to offer in-app e-signatures. That way, you can streamline collecting signatures from applicants and tenants. However, e-signatures cost $3/document for Starter members and $1/document for Pro members. For Premium members, the fee is waived.
The E-Sign Act, which was signed into law in 2000, allows the use of digital e-signatures to satisfy any law requiring information to be provided in writing, provided the signer consents to such use.
Rent Collection
Collecting rent and fees with DoorLoop is made easy through a Stripe integration. Simply connect your bank account for receiving payments, and let tenants pay with debit/credit card or ACH transfers. According to DoorLoop, payments land in your account in as few as 3-4 business days.
You can also send payment reminders, charge automatic late fees, let tenants set up autopay, and accept cash payments through DoorLoop’s partner Western Union (tenants pay at a Western Union location, incur a $3.95 fee per payment, and can only pay up to $5,000 at a time).
Also, tenants are charged a 3.25% transaction fee for each debit or credit card payment. Meanwhile, ACH transfer fees vary by subscription plan. For Starter memberships, tenants pay $2.49/transfer. For Pro memberships, tenants pay $0.99/transfer. ACH transfer fees are waived for Premium memberships.
Work Order Management
DoorLoop lets users at every membership level receive, update, and delegate maintenance requests from tenants. This helps keep tenants happy and your property in good condition. You can even create unlimited vendor accounts to coordinate with and quickly pay contractors.
However, if you want to create your own work orders, such as recurring maintenance tasks, you’ll need at least a Pro membership.
Tenant Communication
In DoorLoop, you can message tenants directly for free. You can also send phone text and voice messages for one credit/message. When you first sign up for an account, you’ll get 100 complimentary credits before you’ll need to top off with $10. This gets Starter members another 150 credits, Pro members another 750 credits, and Premium members another 1,000 credits. Keep in mind that texts with images or videos attached (MMS) cost 5 credits/message.
Need to send an announcement to multiple tenants? DoorLoop gives you 10 free announcement credits per unit per month. If you need more, you can pay $10 for 500 more credits. Credits reset to the base amount each month and do not carry over from past months.
Accounting and Reporting
DoorLoop’s accounting features give you real-time insights into your rental business’s financials. For example, you can track your income and expenses at a property and portfolio level.
With a Pro or Premium membership, you can also sync your bank accounts to DoorLoop to automatically match and categorize transactions and create customizable budgets. Furthermore, Pro and Premium members can sync DoorLoop with their QuickBooks account to handle other business-level accounting tasks like payroll, taxes, and company overhead.
In addition, all DoorLoop subscribers can generate standard financial reports and export financial data as PDFs. As a Pro or Premium member, you can also export data as an Excel file and generate 1099 forms. According to the IRS, you must file a 1099 form for each non-employee vendor to whom you have paid at least $600 during the year for services.
User Experience
To get started with DoorLoop, the first step is to book a demo.
You do this on DoorLoop’s website by clicking on “Request a Demo.” From there, you’ll enter your email address, after which you’re promised a demo appointment within 36 seconds.
Mobile App
All of DoorLoop’s features are available via mobile app for Android or iOS, making it easy to manage your rentals on the go.
Furthermore, you can provide mobile access to team members and vendors to streamline communication and quickly upload pictures and videos of maintenance issues.
Customer Support
If you have questions, you can contact DoorLoop via:
- Email at support@doorloop.com
- Chat on their website (5-minute average response time, 24-hour response guaranteed)
- Phone from 9 AM to 6 PM EST at +1-786-373-5842 (USA), +972-3-763-0392 (ISR), or +1-888-607-3667 (Toll-Free)
As a Pro or Premium member, you can also schedule a phone or Zoom call (session within 24 hours guaranteed). Meanwhile, Premium members get priority support.
Otherwise, you can find answers to frequently asked questions at DoorLoop’s Help Center with over 800 articles or get custom advice via DoorLoop’s ChatGPT-powered AI chatbot.
Summary
If you want an all-in-one property management platform with all the bells and whistles, you can’t go wrong with DoorLoop. From online applications to financial reporting, it offers everything you need to run a successful rental business.
While DoorLoop’s upfront cost may be higher than other options, you won’t ever need to upgrade to another platform. The software’s comprehensive features, countless integrations, and API access ensure that your needs will be met for the long term.
Schedule your free demo today and get 50% off your first two months.
Methodology
We evaluated DoorLoop primarily by its pricing, features, user experience, mobile app, and customer support options. All information is based on the company’s website and our personal experience with the platform.
Disclosure: Some of the links in this post are affiliate links and Landlord Gurus may earn a commission. Our mission remains to provide valuable resources and information that helps landlords manage their rental properties efficiently and profitably. We link to these companies and their products because of their quality, not because of the commission.
